Terms of Use

General Information

This website provides general information about RiseWell Healthcare and its independent healthcare navigation and patient advocacy services.

Website content is provided for general educational and informational purposes only. It is not intended to address every individual healthcare, insurance, legal, financial, or personal circumstance.

Scope of RiseWell Services

RiseWell Healthcare helps individuals and families understand, organize, and navigate healthcare-related situations. Depending on the agreed scope of services, support may include:

• Healthcare navigation
• Care coordination support
• Patient advocacy
• Medical record organization and review
• Preparation for healthcare appointments
• Provider and resource research
• Insurance-related navigation and advocacy
• Caregiver and family support

The specific services provided to a client are determined by the applicable client agreement and agreed scope of work.

No Medical Advice

The information provided on this website is not medical advice and should not be used as a substitute for evaluation, diagnosis, treatment, or guidance from your physicians or other qualified healthcare professionals.

You should not disregard professional medical advice or delay seeking medical care because of information found on this website.

No Legal, Insurance, or Financial Advice

Information on this website is not legal, insurance, tax, or financial advice.

Although RiseWell Healthcare may help clients understand healthcare and insurance processes, organize information, prepare questions, research options, or communicate with relevant parties, clients remain responsible for obtaining advice from appropriately licensed professionals when needed.

No Client Relationship

Visiting this website, submitting a contact form, sending an email, or scheduling or participating in a Discovery Call does not create a client relationship.

A client relationship begins only after RiseWell Healthcare and the prospective client have mutually agreed to work together and all required agreements, authorizations, and payment arrangements have been completed.

RiseWell Healthcare may decline or discontinue a prospective engagement when the requested services fall outside its scope, when appropriate resources are unavailable, or when another professional or service would be better suited to the situation.

Discovery Calls

Discovery Calls are intended to help RiseWell Healthcare and a prospective client determine whether the services may be appropriate for the individual’s needs.

A Discovery Call is not a comprehensive assessment, medical consultation, emergency service, or guarantee that RiseWell Healthcare will accept an engagement.

Emergencies

RiseWell Healthcare does not provide emergency medical, psychiatric, or crisis services. This website, its forms, and its email addresses are not monitored continuously.

Call 911 or seek immediate emergency assistance if you believe that you or another person may be experiencing a medical or mental health emergency.

Individual Results

Healthcare situations are individual and often depend on factors outside the control of RiseWell Healthcare, including clinical decisions, provider availability, insurance requirements, facility policies, government programs, financial limitations, and the actions of third parties.

RiseWell Healthcare does not guarantee a particular medical, insurance, financial, administrative, or personal outcome.

Accuracy and Availability of Information

RiseWell Healthcare seeks to provide clear and useful website information, but does not warrant that all website content will always be complete, current, accurate, or applicable to every visitor.

Healthcare laws, insurance policies, provider information, program requirements, technologies, and other external information may change without notice.

We may update, remove, suspend, or modify website content or functionality at any time.

Third-Party Websites and Services

This website may contain links to third-party websites, resources, scheduling platforms, or other external services.

Links are provided for convenience and do not necessarily indicate an endorsement, guarantee, or recommendation. RiseWell Healthcare does not control and is not responsible for the content, availability, security, accuracy, accessibility, or privacy practices of third-party services.

Your use of a third-party website or service is governed by that provider’s own terms and policies.

Acceptable Use

You agree not to use this website to:

• Violate applicable laws or regulations
• Submit false, misleading, threatening, or unlawful information
• Attempt to gain unauthorized access to the website or its systems
• Interfere with website security, availability, or operation
• Introduce malicious software, harmful code, or automated attacks
• Impersonate another person or misrepresent your identity
• Copy or exploit website content for unauthorized commercial use

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, branding, logos, design elements, service descriptions, original frameworks, downloadable materials, and other content, is owned by or licensed to RiseWell Healthcare and is protected by applicable intellectual property laws.

You may view and use the website for personal, noncommercial purposes. You may not reproduce, publish, distribute, modify, sell, license, create derivative works from, or commercially exploit website content without prior written permission.

RiseWell™, RiseWell Healthcare™, Navigation Assessment™, Healthcare Snapshot™, and RiseWell Roadmap™ may be used as brand or methodology identifiers of RiseWell Healthcare. Use of these names does not grant permission to reproduce or represent RiseWell services, systems, or materials.

User Submissions

You are responsible for the accuracy and appropriateness of information you voluntarily submit through this website.

Do not submit detailed medical records, Social Security numbers, financial account information, passwords, or other highly sensitive information through a general website form.

By submitting an inquiry, you authorize RiseWell Healthcare to use the information provided to respond to your request and determine an appropriate next step.

Privacy

Your use of this website is also subject to the RiseWell Healthcare Privacy Policy.

The Privacy Policy is incorporated into these Terms of Use by reference.

Disclaimer of Warranties

This website and its content are provided on an “as available” and “as is” basis to the fullest extent permitted by law.

RiseWell Healthcare does not make warranties regarding uninterrupted access, error-free operation, completeness, accuracy, reliability, security, or suitability for a particular purpose.

Limitation of Liability

To the fullest extent permitted by applicable law, RiseWell Healthcare and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, inability to use, or reliance upon this website or third-party content linked from it.

Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited.

Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, and reasonable expenses arising from your unlawful misuse of this website, your violation of these Terms of Use, or your infringement of the rights of another person.

Governing Law

These Terms of Use are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute relating specifically to the use of this website will be subject to the jurisdiction of the appropriate state or federal courts located in Florida, unless applicable law requires otherwise.

Severability

If any provision of these Terms of Use is found to be invalid, unenforceable, or unlawful, the remaining provisions will remain in effect to the fullest extent permitted by law.

Changes to These Terms

RiseWell Healthcare may update these Terms of Use periodically to reflect changes in our website, services, operations, or legal obligations.

Revised terms become effective when posted on this website unless a different effective date is stated. Continued use of the website after an update constitutes acceptance of the revised terms.

Contact Us

Questions regarding these Terms of Use may be directed to: