Privacy Policy

Information We Collect

When you contact RiseWell Healthcare, submit a website form, or schedule a Discovery Call, we may collect information that you voluntarily provide, including:

• Your name
• Your email address
• Your phone number, if you choose to provide it
• The reason you are contacting us
• Information you include in a message or scheduling form

If you become a client, RiseWell may also collect additional information reasonably needed to provide navigation and advocacy services, including health information, insurance and coverage details, care-team and provider contact information, recordings and transcripts of conversations and AI-assisted summaries when applicable, and other information related to your care.

How We Use Information

We may use the information you provide to:

• Respond to questions and inquiries
• Schedule Discovery Calls and appointments
• Communicate with prospective and current clients
• Evaluate whether our services may be appropriate for your needs
• Provide and improve our services and website experience
• Maintain business and administrative records
• Comply with applicable legal and regulatory obligations
• Protect the security and integrity of our website and operations

RiseWell Healthcare does not sell or rent your personal information.

Healthcare-Related Information

RiseWell Healthcare provides independent healthcare navigation and patient advocacy services. Information submitted through this website does not create a healthcare provider-patient relationship or a formal client relationship.

A client relationship begins only after RiseWell Healthcare and the client have mutually agreed to work together and the required service documents have been completed.

Information you share after a client relationship begins is handled under this Privacy Policy, together with the agreements and authorizations signed as part of that engagement.

Cookies and Website Analytics

This website uses cookies, analytics tools, and similar technologies to support website functionality, understand how visitors use the site, improve performance, and maintain security.

This information may include general technical data such as browser type, device type, approximate location, pages visited, referring website, and time spent on the site.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Third-Party Services

RiseWell Healthcare may use third-party providers to support website hosting, appointment scheduling, email, communications, analytics, security, and other business functions.

Information provided through these services may be processed according to the privacy policies and terms of the applicable provider. We encourage you to review those policies when interacting with an external service.

Information Sharing

We may share information only when reasonably necessary to operate our business, provide requested services, comply with legal obligations, protect our rights or the safety of others, or work with service providers that support our operations.

We do not share personal information with unaffiliated third parties for their independent marketing purposes.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect the information we receive against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. If a security breach involving personal information occurs, RiseWell will notify affected individuals and any authorities as required by applicable law, including Florida’s Information Protection Act.

Where RiseWell uses AI-assisted tools to support documentation, those tools operate within RiseWell’s controlled platform. RiseWell does not enter client information into public consumer AI tools, and AI-assisted outputs are reviewed by an advocate before use.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to your request, provide services, maintain business records, resolve disputes, protect our legal interests, and comply with applicable obligations. When personal information is no longer needed, RiseWell disposes of it using reasonable measures to render it unreadable or unrecoverable.

Your Choices

You may contact RiseWell Healthcare to:

• Ask what information you have provided to us
• Request correction of inaccurate information
• Request deletion of information, when appropriate
• Update your communication preferences
• Ask questions about this Privacy Policy

Certain information may need to be retained when required by law or for legitimate business, contractual, security, or recordkeeping purposes.

Children's Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through this website.

A parent, legal guardian, or other authorized adult should contact RiseWell Healthcare when seeking services involving a minor.

Medical Emergencies

This website and its contact forms are not monitored as an emergency service. Do not use this website to communicate an urgent medical or mental health concern.

Call 911 or seek immediate emergency assistance when you believe someone may be experiencing a medical emergency.

Changes to This Privacy Policy

RiseWell Healthcare may update this Privacy Policy periodically to reflect changes in our services, technology, practices, or legal obligations. The updated policy will become effective when posted, unless another effective date is stated.

Contact Us

Questions or requests regarding this Privacy Policy may be directed to: